Sprinklr achieves 99% compliance on procurement requests

The challenge

A procurement function in need of a process

When Jessica Krug joined Sprinklr as a senior sourcing specialist, she discovered a complete lack of procurement controls. Very quickly, she stepped into the role of Head of Procurement.

“There was no procurement,” Jessica explains. “A requester would have to know the email alias to send an inquiry to legal. Legal would have to know when to pull in security, privacy, or any other people that needed to get involved.”

This ad-hoc system created massive compliance risks. “People were bypassing the process entirely because they didn’t know about it or found it too cumbersome,” Jessica recalls. She found herself manually tracking approvals while struggling to maintain audit trails across departments.

“We have commitments to our customers that we have to adhere to when it comes to how we’re using these third parties and how it impacts our customer’s data. It’s extremely important that it’s all being reviewed and captured correctly.”

The lack of controls also meant Sprinklr risked paying vendors without contracts, missing security assessments, and accepting unfavorable terms.

The solution

An adaptable solution to address complex business needs

Jessica immediately recognized the need for a platform that could enforce compliance while adapting to Sprinklr’s complex business requirements. Zip’s customization capabilities stood out as a key differentiator compared to other solutions she’d used in the past.

“Zip’s ability to route a request based on responses and our own customization is a big thing. We are a very intricate business with a lot of moving parts.”

With Zip, Sprinklr created custom workflows and specific routing rules to automatically involve security, privacy, legal, and finance teams as needed.

The result

A culture of accountability

Since implementing Zip, Sprinklr now maintains a 99% compliance rate, processing an average of 240 monthly requests.

Stakeholder satisfaction also remains high. “Our internal stakeholders like security, privacy, legal, and finance teams are absolutely thrilled with the system,” Jessica says. “My superuser stakeholders that are constantly requesting things are thrilled because they can now track all their requests and see where it is.”

The platform’s customizable nature has enabled sophisticated compliance controls. Security assessments are automatically tracked, contract terms are enforced before approval, and spend thresholds trigger appropriate review levels. The integrated contract repository has eliminated renewal surprises. “So many people are ahead of their renewals now because of Zip’s notifications.”

With every employee now using the platform, Sprinklr achieved 15% cost savings in their first year of using Zip–all while eliminating the procurement bottlenecks that previously slowed business operations.