As we approach 2025 and beyond, procurement and supply management are evolving into more customer-centric, agile, and technology-driven functions. In this session, Chris Sawchuk, Principal at The Hackett Group will share insights into the transformation of procurement operating models, highlighting the critical elements driving change. From the rising importance of customer experience to the power of low-code, no-code platforms, and the shift towards orchestration, this session will explore how organizations can build resilient and adaptable procurement functions.

Chris will delve into the key trends reshaping the procurement landscape—decentralization, supplier lifecycle management, the shifting role of Chief Procurement Officers (CPOs), and the increasing focus on enterprise-wide collaboration. He will also discuss how technology, including AI and orchestration platforms, is becoming central to optimizing procurement performance and stakeholder engagement.